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Y. Liu, Henry Chung, Z. Zhang, Mian Wu (2023)
When and how digital platforms empower professional services firms: an agility perspectiveJournal of Service Theory and Practice
This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsThis paper investigated how digital platforms helped professional service firms to gain a competitive advantage in the market.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
Strategic Direction – Emerald Publishing
Published: Apr 12, 2023
Keywords: Agility; Professional service firms; Digital platforms
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