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Conflict or congruence? The case of a Danish hospital

Conflict or congruence? The case of a Danish hospital In 2000, a survey was conducted at a Danish hospital with the overall purpose to evaluate the hospital on all the criteria of the excellence model. Leaders and employees were asked to answer 56 questions formulated to cover all nine criteria and based on EFQM's self‐asssessment material. A comparison will be made between these leader scores and the employee scores with the purpose to measure to what degree leaders and employees agree about the state of the hospital. A new congruence measure will be developed and, together with average performance scores, the congruence score will provide input to identify and prioritise improvement initiatives. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Conflict or congruence? The case of a Danish hospital

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656710410549091
Publisher site
See Article on Publisher Site

Abstract

In 2000, a survey was conducted at a Danish hospital with the overall purpose to evaluate the hospital on all the criteria of the excellence model. Leaders and employees were asked to answer 56 questions formulated to cover all nine criteria and based on EFQM's self‐asssessment material. A comparison will be made between these leader scores and the employee scores with the purpose to measure to what degree leaders and employees agree about the state of the hospital. A new congruence measure will be developed and, together with average performance scores, the congruence score will provide input to identify and prioritise improvement initiatives.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Sep 1, 2004

Keywords: Upward appraisal; Performance measures; European Foundation for Quality Management

References