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Conflict analysis study for public engagement programme in infrastructure planning

Conflict analysis study for public engagement programme in infrastructure planning Purpose – Stakeholder management in the form of public engagement in urban planning and infrastructure project impact assessments have become increasingly prevailing. However, the exercise may involve some complex socio‐economic considerations and critical conflict analysis/resolution scenarios. Without a scientific approach, it is difficult to distil a resolution from the chaotic public opinions, especially in those highly controversial issues. This paper proposes the use of conflict analysis to screen out the resolution in a scientific manner. Design/methodology/approach – This study uses a case of harbor‐front design in Hong Kong to illustrate how the analysis was carried out to accomplish the objectives. Findings – The example has illustrated that the conflict analysis has helped resolve a set of major issues in the Hong Kong harbor‐front redevelopment. Originality/value – The introduction of a structured conflict analysis framework for the government to systematically deal with the conflicting viewpoints from different parties (such as general public and other stakeholders) has been demonstrated, which can be used to map systematically the different viewpoints collected in the public engagement exercise. The results are more convincing and more likely to be acceptable by all the stakeholders. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Built Environment Project and Asset Management Emerald Publishing

Conflict analysis study for public engagement programme in infrastructure planning

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
2044-124X
DOI
10.1108/20441241111143777
Publisher site
See Article on Publisher Site

Abstract

Purpose – Stakeholder management in the form of public engagement in urban planning and infrastructure project impact assessments have become increasingly prevailing. However, the exercise may involve some complex socio‐economic considerations and critical conflict analysis/resolution scenarios. Without a scientific approach, it is difficult to distil a resolution from the chaotic public opinions, especially in those highly controversial issues. This paper proposes the use of conflict analysis to screen out the resolution in a scientific manner. Design/methodology/approach – This study uses a case of harbor‐front design in Hong Kong to illustrate how the analysis was carried out to accomplish the objectives. Findings – The example has illustrated that the conflict analysis has helped resolve a set of major issues in the Hong Kong harbor‐front redevelopment. Originality/value – The introduction of a structured conflict analysis framework for the government to systematically deal with the conflicting viewpoints from different parties (such as general public and other stakeholders) has been demonstrated, which can be used to map systematically the different viewpoints collected in the public engagement exercise. The results are more convincing and more likely to be acceptable by all the stakeholders.

Journal

Built Environment Project and Asset Management – Emerald Publishing

Published: Jul 8, 2011

Keywords: Stakeholder management; Conflict management; Public policy; Infrastructure management; Hong Kong

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