Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Competitive advantage in the new contrived social care marketplace: do we need a new theoretical framework?

Competitive advantage in the new contrived social care marketplace: do we need a new theoretical... Purpose – The purpose of this paper is to examine how far existing theories around contingency for competitive advantage are compatible with the “contrived market” in social care. The paper argues that the complexity of competing interests, especially for social housing as potential providers, require new tools for market analysis and particularly the need to become a “learning organisation”, to manage the particular characteristics of this specific quasi‐market. Design/methodology/approach – The paper draws upon original research developed through a single holistic case study of a UK social housing service, using qualitative research methods including document analysis, interviews, secondary data, observations and facilitated meetings. Findings – Changes in the social care sector over the past 20 years have effected a fundamental shift in commissioning and delivery relationships, creating new markets for social care services. Yet existing business theory and models around contingency and competitive advantage do not suit this “contrived” New Public Management market. A new framework or model will be needed for analysis and business planning in this new environment. Originality/value – This series of papers adds to existing knowledge by critiquing current business models, and positing a potential development to existing contingency theory. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Housing Care and Support Emerald Publishing

Competitive advantage in the new contrived social care marketplace: do we need a new theoretical framework?

Housing Care and Support , Volume 16 (3/4): 10 – Sep 6, 2013

Loading next page...
 
/lp/emerald-publishing/competitive-advantage-in-the-new-contrived-social-care-marketplace-do-o6fl2TtyHQ

References (56)

Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
1460-8790
DOI
10.1108/HCS-08-2013-0013
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to examine how far existing theories around contingency for competitive advantage are compatible with the “contrived market” in social care. The paper argues that the complexity of competing interests, especially for social housing as potential providers, require new tools for market analysis and particularly the need to become a “learning organisation”, to manage the particular characteristics of this specific quasi‐market. Design/methodology/approach – The paper draws upon original research developed through a single holistic case study of a UK social housing service, using qualitative research methods including document analysis, interviews, secondary data, observations and facilitated meetings. Findings – Changes in the social care sector over the past 20 years have effected a fundamental shift in commissioning and delivery relationships, creating new markets for social care services. Yet existing business theory and models around contingency and competitive advantage do not suit this “contrived” New Public Management market. A new framework or model will be needed for analysis and business planning in this new environment. Originality/value – This series of papers adds to existing knowledge by critiquing current business models, and positing a potential development to existing contingency theory.

Journal

Housing Care and SupportEmerald Publishing

Published: Sep 6, 2013

Keywords: Competitive advantage; Social care; Business planning; Contingency; Marketization

There are no references for this article.