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Compatibility Management Roles in Service Performers

Compatibility Management Roles in Service Performers Describes how customer satisfaction can be influenced by direct orindirect interaction with other customers in a service facilitysphysical environment. Explores how the way customers affect each othercan be positively influenced. Describes exploratory research whichidentified ten roles a service provider can play EnvironmentalEngineer, Teacher, Rifleman, Cheerleader, Police Officer, Detective,Santa Claus, Matchmaker, Legislator. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Services Marketing Emerald Publishing

Compatibility Management Roles in Service Performers

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References (1)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0887-6045
DOI
10.1108/08876049110035530
Publisher site
See Article on Publisher Site

Abstract

Describes how customer satisfaction can be influenced by direct orindirect interaction with other customers in a service facilitysphysical environment. Explores how the way customers affect each othercan be positively influenced. Describes exploratory research whichidentified ten roles a service provider can play EnvironmentalEngineer, Teacher, Rifleman, Cheerleader, Police Officer, Detective,Santa Claus, Matchmaker, Legislator.

Journal

Journal of Services MarketingEmerald Publishing

Published: Feb 1, 1991

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