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Comparison between DP and MBNQA: convergence and divergence over time

Comparison between DP and MBNQA: convergence and divergence over time Purpose – The purpose of this paper is to understand the commonalities and differences between the Deming Prize (DP) and the Malcolm Baldrige National Quality Award (MBNQA). Design/methodology/approach – A qualitative comparison is made of the changes in the Deming Prize and the MBNQA from 1992 to 2005. In the process, the paper arrives at their current commonalities and differences. Findings – Concludes that during the last 13 years the emphasis of both the Deming Prize and the MBNQA has shifted from technical quality to excellence of all organizational processes. They have moved towards a common understanding of “good leadership” and an appreciation of systems thinking. However, they have maintained their basic difference in the sense that, while inherent in the DP are consulting and guidance by the Union of Japanese Scientists and Engineers (JUSE) over a longer timeframe, MBNQA begins with a more self‐ assessment approach and is more competitive in spirit. Further, since its inception, while the MBNQA has been very public with its entire award process, the DP has made its award process public only since 2003. Practical implications – Prior experience in TQM is considered desirable if an organization is to reap full benefit from the Deming Prize. Originality/value – Compares the changes in the understanding of quality by two major awards in a common time period. It shows that, in spite of all its mutations, the DP maintains its basic congruence with the Deming's philosophy. It also brings out the differences in the assessment methods of the Deming Prize and the MBNQA. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Comparison between DP and MBNQA: convergence and divergence over time

The TQM Magazine , Volume 19 (3): 14 – May 1, 2007

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References (17)

Publisher
Emerald Publishing
Copyright
Copyright © 2007 Emerald Group Publishing Limited. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780710745667
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to understand the commonalities and differences between the Deming Prize (DP) and the Malcolm Baldrige National Quality Award (MBNQA). Design/methodology/approach – A qualitative comparison is made of the changes in the Deming Prize and the MBNQA from 1992 to 2005. In the process, the paper arrives at their current commonalities and differences. Findings – Concludes that during the last 13 years the emphasis of both the Deming Prize and the MBNQA has shifted from technical quality to excellence of all organizational processes. They have moved towards a common understanding of “good leadership” and an appreciation of systems thinking. However, they have maintained their basic difference in the sense that, while inherent in the DP are consulting and guidance by the Union of Japanese Scientists and Engineers (JUSE) over a longer timeframe, MBNQA begins with a more self‐ assessment approach and is more competitive in spirit. Further, since its inception, while the MBNQA has been very public with its entire award process, the DP has made its award process public only since 2003. Practical implications – Prior experience in TQM is considered desirable if an organization is to reap full benefit from the Deming Prize. Originality/value – Compares the changes in the understanding of quality by two major awards in a common time period. It shows that, in spite of all its mutations, the DP maintains its basic congruence with the Deming's philosophy. It also brings out the differences in the assessment methods of the Deming Prize and the MBNQA.

Journal

The TQM MagazineEmerald Publishing

Published: May 1, 2007

Keywords: Quality awards; Performance criteria; Deming Prize; Baldrige Award

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