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Community alarm services: The Carlisle experience Putting the quality back into quality assurance

Community alarm services: The Carlisle experience Putting the quality back into quality assurance Carlisle Housing Association Ltd (CHA), created in December 2002 as a consequence of the transfer of Carlisle City Council's housing stock (7,200 properties), is located some 12 miles from the Scottish border in North Cumbria, in an area with a local population of more than 100,000 people. CHA is a subsidiary of the Riverside Group. CHA aims to deliver a sustainable community alarm service that aids the independent living options for its customers, with a focus on health and social care provision in the area.The purpose of this article is to set out the evolutionary process undertaken to develop the CHA community alarm service, rather than to explain the operational aspects of assistive technology. It aims to identify the co‐ordinated, person‐centred approach we have developed to assist vulnerable individuals to embark on a journey that fulfils their aspirations to remain as safe and independent as possible in a familiar environment. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Housing, Care and Support Emerald Publishing

Community alarm services: The Carlisle experience Putting the quality back into quality assurance

Housing, Care and Support , Volume 7 (4): 6 – Dec 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1460-8790
DOI
10.1108/14608790200400027
Publisher site
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Abstract

Carlisle Housing Association Ltd (CHA), created in December 2002 as a consequence of the transfer of Carlisle City Council's housing stock (7,200 properties), is located some 12 miles from the Scottish border in North Cumbria, in an area with a local population of more than 100,000 people. CHA is a subsidiary of the Riverside Group. CHA aims to deliver a sustainable community alarm service that aids the independent living options for its customers, with a focus on health and social care provision in the area.The purpose of this article is to set out the evolutionary process undertaken to develop the CHA community alarm service, rather than to explain the operational aspects of assistive technology. It aims to identify the co‐ordinated, person‐centred approach we have developed to assist vulnerable individuals to embark on a journey that fulfils their aspirations to remain as safe and independent as possible in a familiar environment.

Journal

Housing, Care and SupportEmerald Publishing

Published: Dec 1, 2004

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