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Cleanliness unravelled: a review and integration of literature

Cleanliness unravelled: a review and integration of literature The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness.Design/methodology/approachThe PRISMA statement methodology for systematic literature review was applied. After analysing 926 articles, 46 articles were included and reviewed.FindingsStimulus, organism and response variables related to cleanliness were identified and integrated in a conceptual framework. A distinction was made between articles evaluating the relationship between stimulus and organism variables; stimulus and response variables; and organism and response variables. First, actual cleanliness, staff behaviour, condition of the environment, scent and the appearance of the physical environment were identified as stimuli variables influencing perceived cleanliness and service quality. Second, the presence of litter, behaviour and presence of others, scent, disorder, availability of trash cans and informational strategies were identified as stimuli affecting littering and other kinds of unethical behaviour. Third, the effect of perceived cleanliness (and other organism variables) on satisfaction, approach behaviours, physical activity and pro-social behaviour was registered.Practical implicationsThe findings of this review allow in-house and corporate facility managers to better understand and identify most effective interventions positively influencing actual and perceived cleanliness.Originality/valueNo systematic literature review on antecedents and consequences of a clean environment has previously been conducted. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Facilities Management Emerald Publishing

Cleanliness unravelled: a review and integration of literature

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1472-5967
DOI
10.1108/jfm-06-2017-0025
Publisher site
See Article on Publisher Site

Abstract

The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness.Design/methodology/approachThe PRISMA statement methodology for systematic literature review was applied. After analysing 926 articles, 46 articles were included and reviewed.FindingsStimulus, organism and response variables related to cleanliness were identified and integrated in a conceptual framework. A distinction was made between articles evaluating the relationship between stimulus and organism variables; stimulus and response variables; and organism and response variables. First, actual cleanliness, staff behaviour, condition of the environment, scent and the appearance of the physical environment were identified as stimuli variables influencing perceived cleanliness and service quality. Second, the presence of litter, behaviour and presence of others, scent, disorder, availability of trash cans and informational strategies were identified as stimuli affecting littering and other kinds of unethical behaviour. Third, the effect of perceived cleanliness (and other organism variables) on satisfaction, approach behaviours, physical activity and pro-social behaviour was registered.Practical implicationsThe findings of this review allow in-house and corporate facility managers to better understand and identify most effective interventions positively influencing actual and perceived cleanliness.Originality/valueNo systematic literature review on antecedents and consequences of a clean environment has previously been conducted.

Journal

Journal of Facilities ManagementEmerald Publishing

Published: Oct 30, 2018

Keywords: Antecedents; Perceptions; Consequences; Behaviour; Cleanliness; Littering

References