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The UK market for freight transport services used to becharacterized by buyer inertia and high levels of source loyalty. Forthe last decade, suppliers of freight transport services have beenoperating in competitive markets in which supply has exceeded demand.Simultaneously attitudes to distribution management have been changing.Although transport costs account for a large percentage of totaldistribution costs, little is known of the effect of these changedattitudes on this function and on the nature of the relationshipsbetween buyers and suppliers. Using the Interaction Model of the IMPGroup as a conceptual framework for the research, reports the results ofa survey of transport managers conducted in Scotland, a coherentgeographical region within the United Kingdom. Contains tables showingthe distributions of ages and years of experience of transport buyers,their qualifications, the annual sum spent on transport and thecontribution of the cost of haulage to the final cost of the majorproduct transported, the frequency with which transport cost informationgoes to senior management and transport managers assessments of theirfirms senior managements attitudes to distribution. Shows thattransport managers have a higher status in their organizations thanbefore and greater independence of decision making. Provides profiles ofthe transport managers job in companies with an advancedand traditional approach to distribution. These changes inthe characteristics of transport managers and in the organizationalfactors which influence their behaviour are important to hauliers, asthey affect both the nature and the duration of the relationship betweenbuyer and supplier and the determinants of haulier selection.
International Journal of Physical Distribution & Logistics Management – Emerald Publishing
Published: May 1, 1992
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