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Changing to a client‐focused quality service through more effective teamwork

Changing to a client‐focused quality service through more effective teamwork The Mary Marlborough Disability Service, a specialist NHS unit providing non‐acute support which enables people with physical disabilities to lead independent lives, established an inter‐disciplinary team which addresses any problem of relevance to an individual which might affect their daily existence, social life, work, education or leisure pursuits. Identifies three areas of change: the style of service; its effectiveness; its efficiency. Finds, although the unit perceived itself to be working as a team, there were major operational difficulties which led to lack of cohesion and communication. As the unit was resistant to change, a clinical co‐ordinator experienced in the field of disability was seconded to the unit to guide the necessary changes, and a number of lessons were learned. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Health Manpower Management Emerald Publishing

Changing to a client‐focused quality service through more effective teamwork

Ann Stead; M.C. Leonard
Health Manpower Management , Volume 21 (4): 5 – Aug 1, 1995
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Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0955-2065
DOI
10.1108/09552069510092746
Publisher site
See Article on Publisher Site

Abstract

The Mary Marlborough Disability Service, a specialist NHS unit providing non‐acute support which enables people with physical disabilities to lead independent lives, established an inter‐disciplinary team which addresses any problem of relevance to an individual which might affect their daily existence, social life, work, education or leisure pursuits. Identifies three areas of change: the style of service; its effectiveness; its efficiency. Finds, although the unit perceived itself to be working as a team, there were major operational difficulties which led to lack of cohesion and communication. As the unit was resistant to change, a clinical co‐ordinator experienced in the field of disability was seconded to the unit to guide the necessary changes, and a number of lessons were learned.

Journal

Health Manpower Management – Emerald Publishing

Published: Aug 1, 1995

Keywords: Disabled people; Effectiveness; Teams

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