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Changes in the banking sector – the case of Internet banking in the UK

Changes in the banking sector – the case of Internet banking in the UK The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Internet Research Emerald Publishing

Changes in the banking sector – the case of Internet banking in the UK

Chanaka Jayawardhena; Paul Foley
Internet Research , Volume 10 (1): 13 – Mar 1, 2000
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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
1066-2243
DOI
10.1108/10662240010312048
Publisher site
See Article on Publisher Site

Abstract

The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas.

Journal

Internet Research – Emerald Publishing

Published: Mar 1, 2000

Keywords: Banking; Customers

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