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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2001 MCB UP Ltd. All rights reserved.
- ISSN
- 1463-7154
- DOI
- 10.1108/14637150110392764
- Publisher site
- See Article on Publisher Site
Abstract
When implementing an enterprise resource planning (ERP) system, top management commonly faces an unwanted attitude from potential users – for one reason or another, they resist the implementation process. Top management should, therefore, proactively deal with this problem instead of reactively confronting it. In this paper, I describe an integrated, process‐oriented approach for facing the complex social problem of workers’ resistance to ERP.
Journal
Business Process Management Journal – Emerald Publishing
Published: Aug 1, 2001
Keywords: Resource management; Organizational change; Employee attitudes; Resistance