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CHANGE AN ALL EMPLOYEE PROGRAMME

CHANGE AN ALL EMPLOYEE PROGRAMME Describes the rationale behind a course designed by the trainees,employees themselves, in conjunction with external expertise anddelivered to small groups over a 12month period. A dripfeed across a diagonal slice of the structure in small 12 maximumcrossfunctional groups, awareness and education programme aims atcreating a learning organization, enhancing thinking skills anddeveloping a deeper team awareness in support of company strategiesfocused on customer satisfaction and utilizing all employees. In thisarticle, listening, communicating, recognizing internal as well asexternal customers and complementing improvement on a continuous cycleare discussed as a means of allowing the manufacturing deliverables ofquality, delivery and cost improvement to be a way of life. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial and Commercial Training Emerald Publishing

CHANGE AN ALL EMPLOYEE PROGRAMME

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0019-7858
DOI
10.1108/EUM0000000001589
Publisher site
See Article on Publisher Site

Abstract

Describes the rationale behind a course designed by the trainees,employees themselves, in conjunction with external expertise anddelivered to small groups over a 12month period. A dripfeed across a diagonal slice of the structure in small 12 maximumcrossfunctional groups, awareness and education programme aims atcreating a learning organization, enhancing thinking skills anddeveloping a deeper team awareness in support of company strategiesfocused on customer satisfaction and utilizing all employees. In thisarticle, listening, communicating, recognizing internal as well asexternal customers and complementing improvement on a continuous cycleare discussed as a means of allowing the manufacturing deliverables ofquality, delivery and cost improvement to be a way of life.

Journal

Industrial and Commercial TrainingEmerald Publishing

Published: Jan 1, 1992

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