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Challenging behaviour: service user consultation

Challenging behaviour: service user consultation Purpose – This purpose of this paper is to seek service users' opinions in order to assist the development of the challenging behaviour strategy (CBS) being developed by Worcestershire Mental Health Partnership Trust. Design/methodology/approach – Potential focus group members were identified by local advocacy workers and clinical psychologists. All were known through their involvement in advocacy groups. During the focus group, opinions were sought on the draft CBS document to establish areas to be modified. Focus group members also spontaneously highlighted helpful and unhelpful service responses to challenging behaviour, their opinions of the term “challenging behaviour” and ideas about how such behaviour may develop. Findings – Service responses were seen as important moderators of challenging behaviour. The proposed strategy was seen as mostly acceptable, but there were some important caveats raised. Participants thought that individuals should be involved as much as is possible in services (e.g. recruitment, inspections of services). Participants also discussed ideas of how to achieve their desired service, which was flexible and inclusive with well‐trained staff who understood the reasons for the individual's distress and how best to help with the resulting behaviours. Originality/value – Service users with behaviour described as “challenging” are able to reflect upon the service they have received and provide helpful feedback and suggestions on improving it. Service users want staff to understand each individual and the triggers to their behaviour, as opposed to treating people the same way. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Advances in Mental Health and Intellectual Disabilities Emerald Publishing

Challenging behaviour: service user consultation

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References (16)

Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
2044-1282
DOI
10.1108/20441281111142602
Publisher site
See Article on Publisher Site

Abstract

Purpose – This purpose of this paper is to seek service users' opinions in order to assist the development of the challenging behaviour strategy (CBS) being developed by Worcestershire Mental Health Partnership Trust. Design/methodology/approach – Potential focus group members were identified by local advocacy workers and clinical psychologists. All were known through their involvement in advocacy groups. During the focus group, opinions were sought on the draft CBS document to establish areas to be modified. Focus group members also spontaneously highlighted helpful and unhelpful service responses to challenging behaviour, their opinions of the term “challenging behaviour” and ideas about how such behaviour may develop. Findings – Service responses were seen as important moderators of challenging behaviour. The proposed strategy was seen as mostly acceptable, but there were some important caveats raised. Participants thought that individuals should be involved as much as is possible in services (e.g. recruitment, inspections of services). Participants also discussed ideas of how to achieve their desired service, which was flexible and inclusive with well‐trained staff who understood the reasons for the individual's distress and how best to help with the resulting behaviours. Originality/value – Service users with behaviour described as “challenging” are able to reflect upon the service they have received and provide helpful feedback and suggestions on improving it. Service users want staff to understand each individual and the triggers to their behaviour, as opposed to treating people the same way.

Journal

Advances in Mental Health and Intellectual Disabilities – Emerald Publishing

Published: May 23, 2011

Keywords: Focus groups; User studies; Learning disabilities; Intellectual disabilities; Challenging behaviour

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