This paper reviews the use of case study research in operations management for theory development and testing. It draws on the literature on case research in a number of disciplines and uses examples drawn from operations management research. It provides guidelines and a roadmap for operations management researchers wishing to design, develop and conduct case‐based research.
International Journal of Operations & Production Management – Emerald Publishing
Published: Feb 1, 2002
Keywords: Operations management; Research; Methodology; Case studies
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