Capturing patients' views on communication with anaesthetists: the CARE Measure

Capturing patients' views on communication with anaesthetists: the CARE Measure Purpose – The purpose of this paper is to determine the relevance and reliability of the ten‐item Consultation and Relational Empathy (CARE) Measure as a tool for measuring patients' views of anaesthetists during preoperative assessment consultations. Design/methodology/approach – Self‐completed patient questionnaire containing the ten‐item CARE Measure. Consecutive adult patients were asked to complete the ten‐item CARE questionnaire immediately after their pre‐operative assessment consultation with the anaesthetist and return it to a designated local co‐ordinator. Reliability co‐efficient of the overall measure, and relevance of each item to patients' concerns were measured. Findings – Using the Measure, 31 consultant anaesthetists were assessed by 1,582 patients (559 male, 952 female). The total number of “not applicable” responses was 1,086, (6.8 per cent of the total number of possible “not applicable” responses). The overall number of missing values was 0.6 per cent. The measure effectively discriminated between doctors (reliability co‐efficient of the average score per doctor provided by 40 patients was above 0.8) and had high internal consistency (Cronbach's alpha, 0.93). Originality/value – The present study presents evidence of a tool which may have utility in anaesthetics and other settings. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Clinical Governance: An International Journal Emerald Publishing

Capturing patients' views on communication with anaesthetists: the CARE Measure

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1477-7274
DOI
10.1108/14777270810867320
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to determine the relevance and reliability of the ten‐item Consultation and Relational Empathy (CARE) Measure as a tool for measuring patients' views of anaesthetists during preoperative assessment consultations. Design/methodology/approach – Self‐completed patient questionnaire containing the ten‐item CARE Measure. Consecutive adult patients were asked to complete the ten‐item CARE questionnaire immediately after their pre‐operative assessment consultation with the anaesthetist and return it to a designated local co‐ordinator. Reliability co‐efficient of the overall measure, and relevance of each item to patients' concerns were measured. Findings – Using the Measure, 31 consultant anaesthetists were assessed by 1,582 patients (559 male, 952 female). The total number of “not applicable” responses was 1,086, (6.8 per cent of the total number of possible “not applicable” responses). The overall number of missing values was 0.6 per cent. The measure effectively discriminated between doctors (reliability co‐efficient of the average score per doctor provided by 40 patients was above 0.8) and had high internal consistency (Cronbach's alpha, 0.93). Originality/value – The present study presents evidence of a tool which may have utility in anaesthetics and other settings.

Journal

Clinical Governance: An International JournalEmerald Publishing

Published: Apr 25, 2008

Keywords: Communication; Patients

References

  • The consultation and relational empathy (CARE) measure: preliminary validity and reliability of an empathy‐based consultation process measure
    Mercer, S.W.; Watt, G.C.M.; Maxwell, M.; Heaney, D.H.

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