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Calculating the benefits

Calculating the benefits Asks whether cost benefits from TQM can be substantiated, and what period of time is needed for them to impact on business performance. Presents the results of a recent survey which aimed to discover how the cost benefits of TQM programmes were measured by companies. Reveals that experienced companies measure success through improved Customer service reductions in errors in process and service. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Calculating the benefits

Pike, John; Hewins, Mike
The TQM Magazine , Volume 4 (5) – May 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789210034563
Publisher site
See Article on Publisher Site

Abstract

Asks whether cost benefits from TQM can be substantiated, and what period of time is needed for them to impact on business performance. Presents the results of a recent survey which aimed to discover how the cost benefits of TQM programmes were measured by companies. Reveals that experienced companies measure success through improved Customer service reductions in errors in process and service.

Journal

The TQM Magazine – Emerald Publishing

Published: May 1, 1992

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