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Purpose – The paper aims to present a framework for a systems perspective for business schools to formulate strategy, assess performance and adapt to change resulting from performance, environmental and learning feedbacks. Design/methodology/approach – The paper focuses on the balanced scorecard as a means of measuring performance and modifying business school strategies over time. Findings – The paper provides a range of metrics for business schools from financial lenses to innovation and learning lenses, and adapts the scorecard framework to strategic processes from business planning to feedback and learning. Originality/value – The paper links strategy formulation to key performance indicators and strategic change for business schools.
Journal of Management Development – Emerald Publishing
Published: Jan 9, 2007
Keywords: Knowledge management; Balanced scorecard; Learning organizations; Strategic change; Business schools
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