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Business process re‐engineering in the public sector: A case study

Business process re‐engineering in the public sector: A case study Business process re‐engineering can be a very effective tool for introducing cost‐effective changes into an organisation to the benefit of the organisation and its customers. The article reports on the introduction of “One Stop Shops” into a UK metropolitan local government organisation commenting on the success of the venture and the problems encountered in introducing a new competency based pay structure for front office staff. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png EuroMed Journal of Business Emerald Publishing

Business process re‐engineering in the public sector: A case study

EuroMed Journal of Business , Volume 1 (1): 14 – Apr 1, 2006

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Publisher
Emerald Publishing
Copyright
Copyright © 2006 Emerald Group Publishing Limited. All rights reserved.
ISSN
1450-2194
DOI
10.1108/14502190610750117
Publisher site
See Article on Publisher Site

Abstract

Business process re‐engineering can be a very effective tool for introducing cost‐effective changes into an organisation to the benefit of the organisation and its customers. The article reports on the introduction of “One Stop Shops” into a UK metropolitan local government organisation commenting on the success of the venture and the problems encountered in introducing a new competency based pay structure for front office staff.

Journal

EuroMed Journal of BusinessEmerald Publishing

Published: Apr 1, 2006

Keywords: Business process re‐engineering; One stop shop; Competency‐based pay structure

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