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Business improvement through quality management systems

Business improvement through quality management systems This paper focuses on the use of the ISO 9000 series certification and the use of self-assessment against an excellence model, as two examples of management fads which have survived for a long period of time. The literature suggests that two variables are related to the perceived success of the implementation of a fad. First, the degree of intrinsic as opposed to extrinsic motivation which is present, and second, the depth of organisational change which is demanded by the implementation. The two fads described in this paper differ in relation to these two variables. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Decision Emerald Publishing

Business improvement through quality management systems

Management Decision , Volume 38 (1): 5 – Feb 1, 2000

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References (9)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0025-1747
DOI
10.1108/00251740010311799
Publisher site
See Article on Publisher Site

Abstract

This paper focuses on the use of the ISO 9000 series certification and the use of self-assessment against an excellence model, as two examples of management fads which have survived for a long period of time. The literature suggests that two variables are related to the perceived success of the implementation of a fad. First, the degree of intrinsic as opposed to extrinsic motivation which is present, and second, the depth of organisational change which is demanded by the implementation. The two fads described in this paper differ in relation to these two variables.

Journal

Management DecisionEmerald Publishing

Published: Feb 1, 2000

Keywords: Self‐assessment; Management; Business model

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