In the health care area, there is a wealth of information about quality control methods, but little has been written about computerbased quality control systems. This article focuses on the development of a statistical process control SPC system for hospital foodservice operations. An SPC system is put in perspective so that a view is given of where it fits into the foodservice operations and an understanding of some of its important advantages and of some of the implementation problems may be understood. Several insights for building a quality control system are suggested. Management and control issues are addressed. These issues are reviewed and discussed, and some comments are made on the practical implications for hospital foodservice operations.
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Feb 1, 1991
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