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A. Feigenbaum (1961)
Total quality control
B. Dale, A. Duncalf (1984)
A Study of Quality Assurance in Small BusinessesProceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 198
A. Bajpai, P. Willey (1989)
Questions about Quality CostsInternational Journal of Quality & Reliability Management, 6
J. Plunkett, B. Dale (1988)
Quality costs: a critique of some ‘economic cost of quality’ modelsInternational Journal of Production Research, 26
J. Groocock, J. Wiley, A. Baker (1986)
The chain of quality
A. Deshpande, F.P.J. Dusting, A. Younger (1986)
A Co‐Operative Quality Management System for Small CompaniesInternational Journal of Quality & Reliability Management, 3
The costs, benefits and implications of BS5750ISO9000 certification for small and mediumsized firms are investigated on the basis of a review of published literature and a survey of the actual experience of a representative sample of firms. The principle motivation for installing BS5750based quality systems appears to be customer pressure retaining existing customers is a key benefit. A minority of firms discover that internal benefits, such as greater control and discipline, turn out to be more valuable. Developing and installing a BS5750based system is a major exercise for small firms but through reductions in quality costs, the costs of certification can typically be recovered within three years of commencing to operate the system. The attitude of the chief executive is a key determinant of effectiveness.
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Jun 1, 1991
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