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BS5750ISO9000 The Experience of Small and Mediumsized Firms

BS5750ISO9000 The Experience of Small and Mediumsized Firms The costs, benefits and implications of BS5750ISO9000 certification for small and mediumsized firms are investigated on the basis of a review of published literature and a survey of the actual experience of a representative sample of firms. The principle motivation for installing BS5750based quality systems appears to be customer pressure retaining existing customers is a key benefit. A minority of firms discover that internal benefits, such as greater control and discipline, turn out to be more valuable. Developing and installing a BS5750based system is a major exercise for small firms but through reductions in quality costs, the costs of certification can typically be recovered within three years of commencing to operate the system. The attitude of the chief executive is a key determinant of effectiveness. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

BS5750ISO9000 The Experience of Small and Mediumsized Firms

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References (6)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0265-671X
DOI
10.1108/EUM0000000001639
Publisher site
See Article on Publisher Site

Abstract

The costs, benefits and implications of BS5750ISO9000 certification for small and mediumsized firms are investigated on the basis of a review of published literature and a survey of the actual experience of a representative sample of firms. The principle motivation for installing BS5750based quality systems appears to be customer pressure retaining existing customers is a key benefit. A minority of firms discover that internal benefits, such as greater control and discipline, turn out to be more valuable. Developing and installing a BS5750based system is a major exercise for small firms but through reductions in quality costs, the costs of certification can typically be recovered within three years of commencing to operate the system. The attitude of the chief executive is a key determinant of effectiveness.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Jun 1, 1991

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