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Broadband videoconferencing as a knowledge management tool

Broadband videoconferencing as a knowledge management tool Purpose – The purpose of this article is to augment evaluation of the effectiveness of broadband videoconferencing among distributed research teams. Design/methodology/approach – Textual output from informal interaction in videoconferencing and chat room sessions was recorded and analyzed using qualitative and content analysis methods to test for knowledge processes thought to be embedded in informal collaborative interaction. An exit survey used nominal and ordinal data categories to measure participant perceptions of using videoconferencing technologies to enhance knowledge‐based collaboration. Indicators of informal interaction and knowledge processes were drawn from the knowledge management (KM) and videoconferencing literatures. Findings – Analysis confirms communication and informal interaction dynamics supportive of knowledge creation and transfer. A summary assessment of the research addresses barriers identified in the study and suggests approaches for future KM research in video‐mediated research domain. Research limitations/implications – Project time and resource constraints imposed research limits in terms of inter‐coder reliability and attention to several human factors and behavioral considerations highlighted in the study. The latter, however, are suggestive of further research opportunities, specifically in terms of user expectations and cultures of use of videoconferencing in the organizational setting. Practical implications – The research provides a template for communications‐based evaluation of advanced applications using broadband technology and collaborative workwares. Originality/value – The paper is a first‐of‐its‐kind evaluation of true broadband videoconferencing that advanced a knowledge management perspective based on human communication dynamics over a normative information technology framework. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

Broadband videoconferencing as a knowledge management tool

Journal of Knowledge Management , Volume 11 (2): 21 – Apr 10, 2007

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Publisher
Emerald Publishing
Copyright
Copyright © 2007 Emerald Group Publishing Limited. All rights reserved.
ISSN
1367-3270
DOI
10.1108/13673270710738979
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this article is to augment evaluation of the effectiveness of broadband videoconferencing among distributed research teams. Design/methodology/approach – Textual output from informal interaction in videoconferencing and chat room sessions was recorded and analyzed using qualitative and content analysis methods to test for knowledge processes thought to be embedded in informal collaborative interaction. An exit survey used nominal and ordinal data categories to measure participant perceptions of using videoconferencing technologies to enhance knowledge‐based collaboration. Indicators of informal interaction and knowledge processes were drawn from the knowledge management (KM) and videoconferencing literatures. Findings – Analysis confirms communication and informal interaction dynamics supportive of knowledge creation and transfer. A summary assessment of the research addresses barriers identified in the study and suggests approaches for future KM research in video‐mediated research domain. Research limitations/implications – Project time and resource constraints imposed research limits in terms of inter‐coder reliability and attention to several human factors and behavioral considerations highlighted in the study. The latter, however, are suggestive of further research opportunities, specifically in terms of user expectations and cultures of use of videoconferencing in the organizational setting. Practical implications – The research provides a template for communications‐based evaluation of advanced applications using broadband technology and collaborative workwares. Originality/value – The paper is a first‐of‐its‐kind evaluation of true broadband videoconferencing that advanced a knowledge management perspective based on human communication dynamics over a normative information technology framework.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: Apr 10, 2007

Keywords: Knowledge management; Video; Communication technologies

References