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Bonjour le qualite

Bonjour le qualite Describes the introduction of a quality initiative in France, where the Angers town hall is leading the way through decentralisation, communications and meeting customers needs. Considers that managing service quality is one of the greatest challenges facing local government. Discusses the introduction of quality circles and the resultant problems which led to the town hall developing the concept of the Group for Problem Resolution. Summarises the effects of the initiative so far. Concludes there has been a profound change in mentality and culture. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Bonjour le qualite

Managing Service Quality , Volume 1 (1): 3 – Jan 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/EUM0000000003122
Publisher site
See Article on Publisher Site

Abstract

Describes the introduction of a quality initiative in France, where the Angers town hall is leading the way through decentralisation, communications and meeting customers needs. Considers that managing service quality is one of the greatest challenges facing local government. Discusses the introduction of quality circles and the resultant problems which led to the town hall developing the concept of the Group for Problem Resolution. Summarises the effects of the initiative so far. Concludes there has been a profound change in mentality and culture.

Journal

Managing Service QualityEmerald Publishing

Published: Jan 1, 1991

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