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Blended learning

Blended learning PurposeBecause many colleges and universities have growing numbers of students in online and blended programs, libraries should adapt their services and adjust their organizational structures to support them. Students have adopted blended learning programs whether or not the programs are officially designed as blended programs. Libraries need to change their service orientation in response and learn to scale services using available technologies. Scaling services and personnel resources also requires developing a scalable organizational learning culture. The paper aims to discuss these issues.Design/methodology/approachUsing a change in support for online/distance students and organizational restructuring in Ekstrom Library at the University of Louisville as a case study, this paper examines the review process, organizational restructuring, and focus on scaling services that resulted in a new service model.FindingsThis study found that scaling services as applied to IT and business organizations is also valuable as an approach in enhancing library services to online students. Changing user needs must be correlated with available organizational resources and technological solutions to deliver appropriate services. Modifying and building services with a goal of scaling them to appropriate levels will enhance library outcomes.Research limitations/implicationsOther case studies concerned with responding to changing student expectations and scaling services and organizational resources would be useful to add to these findings.Originality/valueThe perspectives and approach described in this case study will be instructive for adapting library services to changing user environments. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Library Management Emerald Publishing

Blended learning

Keisling, Bruce
Library Management , Volume 39 (3/4): 9 – Jun 11, 2018
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References (16)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0143-5124
DOI
10.1108/LM-08-2017-0080
Publisher site
See Article on Publisher Site

Abstract

PurposeBecause many colleges and universities have growing numbers of students in online and blended programs, libraries should adapt their services and adjust their organizational structures to support them. Students have adopted blended learning programs whether or not the programs are officially designed as blended programs. Libraries need to change their service orientation in response and learn to scale services using available technologies. Scaling services and personnel resources also requires developing a scalable organizational learning culture. The paper aims to discuss these issues.Design/methodology/approachUsing a change in support for online/distance students and organizational restructuring in Ekstrom Library at the University of Louisville as a case study, this paper examines the review process, organizational restructuring, and focus on scaling services that resulted in a new service model.FindingsThis study found that scaling services as applied to IT and business organizations is also valuable as an approach in enhancing library services to online students. Changing user needs must be correlated with available organizational resources and technological solutions to deliver appropriate services. Modifying and building services with a goal of scaling them to appropriate levels will enhance library outcomes.Research limitations/implicationsOther case studies concerned with responding to changing student expectations and scaling services and organizational resources would be useful to add to these findings.Originality/valueThe perspectives and approach described in this case study will be instructive for adapting library services to changing user environments.

Journal

Library Management – Emerald Publishing

Published: Jun 11, 2018

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