Beyond technical competence: learning to listen

Beyond technical competence: learning to listen Discusses listening as a basic principle of leadership. Defines leadership and decision making as much the art of listening as they are the skill of doing. In a world where most knowledge is obtained visually the author identifies behaviors that will facilitate the listening process. Tells why active listening is a physically and psychologically fatiguing process. Provides simple rules to enhance listening skills and to overcome the “listening gap.” Listening to the customer and translating what is heard into an action plan is a mark of a successful organization. Provides a solid foundation and philosophy for practicing or emerging leaders. Includes quotes from contemporary and historical leaders. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Career Development International Emerald Publishing

Beyond technical competence: learning to listen

Career Development International, Volume 3 (2): 3 – Apr 1, 1998

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Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
1362-0436
DOI
10.1108/13620439810207590
Publisher site
See Article on Publisher Site

Abstract

Discusses listening as a basic principle of leadership. Defines leadership and decision making as much the art of listening as they are the skill of doing. In a world where most knowledge is obtained visually the author identifies behaviors that will facilitate the listening process. Tells why active listening is a physically and psychologically fatiguing process. Provides simple rules to enhance listening skills and to overcome the “listening gap.” Listening to the customer and translating what is heard into an action plan is a mark of a successful organization. Provides a solid foundation and philosophy for practicing or emerging leaders. Includes quotes from contemporary and historical leaders.

Journal

Career Development InternationalEmerald Publishing

Published: Apr 1, 1998

Keywords: Communications; Customers; Leadership; Listening; Skills

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