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Beyond strategy Exploring the brokerage role of facilities manager in hospitals

Beyond strategy Exploring the brokerage role of facilities manager in hospitals Purpose – Seeks to explore the brokerage role of facilities manager in hospitals, based on the premise that facilities management (FM) is largely concerned with “strategic brokerage”. Strategic brokerage is the term coined by Akhaghi to explain the integration of a wide range of support services to ensure the effective operation of the core business of an organization. Design/methodology/approach – The research was conducted in the health service sector using a single case study approach to examine the brokerage potential for FM in a hospital in the Sydney Metropolitan area. A social network analysis technique was used to identify and analyse the communication networks of players in a hospital environment. Two general questions guided the analysis. First, what is the brokerage potential within the FM process? Second, where are the opportunities for brokerage? Findings – The results indicate that identifying relationship linkages between different functional units can create potential brokerage opportunities. Originality/value – The proposition is made that viewing FM from a brokerage perspective can add value to the delivery of health‐care services. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Health Organisation and Management Emerald Publishing

Beyond strategy Exploring the brokerage role of facilities manager in hospitals

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Publisher
Emerald Publishing
Copyright
Copyright © 2005 Emerald Group Publishing Limited. All rights reserved.
ISSN
1477-7266
DOI
10.1108/14777260510592112
pmid
15938600
Publisher site
See Article on Publisher Site

Abstract

Purpose – Seeks to explore the brokerage role of facilities manager in hospitals, based on the premise that facilities management (FM) is largely concerned with “strategic brokerage”. Strategic brokerage is the term coined by Akhaghi to explain the integration of a wide range of support services to ensure the effective operation of the core business of an organization. Design/methodology/approach – The research was conducted in the health service sector using a single case study approach to examine the brokerage potential for FM in a hospital in the Sydney Metropolitan area. A social network analysis technique was used to identify and analyse the communication networks of players in a hospital environment. Two general questions guided the analysis. First, what is the brokerage potential within the FM process? Second, where are the opportunities for brokerage? Findings – The results indicate that identifying relationship linkages between different functional units can create potential brokerage opportunities. Originality/value – The proposition is made that viewing FM from a brokerage perspective can add value to the delivery of health‐care services.

Journal

Journal of Health Organisation and ManagementEmerald Publishing

Published: Feb 1, 2005

Keywords: Hospital management; Hospitals; Australia

References