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Beyond BSC: a process based approach to performance management

Beyond BSC: a process based approach to performance management Empirical evidence suggests that the methodological toolset to implement performance management systems lacks operational qualities. This contribution outlines the limitations identified from an analysis of current approaches. The elements of a business process based method to design, build and operate performance management systems are described. Lessons learned from the validation by case based action research are presented and finally implications for further research are identified. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Measuring Business Excellence Emerald Publishing

Beyond BSC: a process based approach to performance management

Measuring Business Excellence , Volume 7 (3): 11 – Sep 1, 2003

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Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
1368-3047
DOI
10.1108/13683040310496453
Publisher site
See Article on Publisher Site

Abstract

Empirical evidence suggests that the methodological toolset to implement performance management systems lacks operational qualities. This contribution outlines the limitations identified from an analysis of current approaches. The elements of a business process based method to design, build and operate performance management systems are described. Lessons learned from the validation by case based action research are presented and finally implications for further research are identified.

Journal

Measuring Business ExcellenceEmerald Publishing

Published: Sep 1, 2003

Keywords: Performance management; Research

References