Best value in public libraries: the role of research

Best value in public libraries: the role of research Public libraries, in common with other local government services, are obliged to obtain best value by striving for customer service of the highest quality and greatest efficiency. This article draws on data gathered from the Developing Research in Public Libraries (DRIPL) project, which shows how an understanding of research methods is increasingly required by public library managers to move services forward in strategic and operational terms. Following a description of the principles of best value, research areas are indicated which contribute to the achievement of best value in public libraries. The article notes areas where research could usefully be incorporated and shared more widely, and suggests publicly available resources which could be used by managers for performance measurement and user consultation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Library Management Emerald Publishing

Best value in public libraries: the role of research

Library Management, Volume 21 (9): 10 – Dec 1, 2000

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0143-5124
DOI
10.1108/01435120010347928
Publisher site
See Article on Publisher Site

Abstract

Public libraries, in common with other local government services, are obliged to obtain best value by striving for customer service of the highest quality and greatest efficiency. This article draws on data gathered from the Developing Research in Public Libraries (DRIPL) project, which shows how an understanding of research methods is increasingly required by public library managers to move services forward in strategic and operational terms. Following a description of the principles of best value, research areas are indicated which contribute to the achievement of best value in public libraries. The article notes areas where research could usefully be incorporated and shared more widely, and suggests publicly available resources which could be used by managers for performance measurement and user consultation.

Journal

Library ManagementEmerald Publishing

Published: Dec 1, 2000

Keywords: Public libraries; Quality management; Planning; Research methodology

References

  • Best value – the impact on libraries: practical steps in demonstrating best value
    Liddle, D
  • The Search for Quality
    Stewart, I; Walsh, K

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