Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Benchmarking EU e‐government at the crossroads A framework for e‐government benchmark design and improvement

Benchmarking EU e‐government at the crossroads A framework for e‐government benchmark design and... Purpose – The purpose of this paper is to offer insights and suggestions for the design of existing and future e‐government benchmarks. Design/methodology/approach – The paper presents several frameworks to structure the discussion of e‐government benchmark design based on a review of existing research and practice. Second, it provides an overview of relevant benchmarking activities including new insights on the European Union's (EU's) benchmarking activities. Finally, suggestions for the future design of the EU's benchmarking are made. Findings – The scope of prominent e‐government benchmarks is mostly on the supply/output side and a development stage model of a selection of government (online) services. Benchmarks follow underlying cause‐and‐effect frameworks. Capturing government transformation also remains a core challenge. To discuss the design of e‐government benchmarks, a three‐tier structure is proposed: guiding principles, benchmark methodology, and reporting and learning. Overall, governments around the globe are facing significant changes in the coming years which will shape their thinking on digital government in general and the priorities for benchmarking it in particular. Among others, these are the trade‐off between free market and regulation, demographic change and the information economy. Practical implications – The paper provides policy makers and consultants with a framework to approach and discuss e‐government benchmarks in general and the future design of the EU e‐government benchmark in particular. Originality/value – The paper analyzes existing e‐government benchmarks, presents a framework for designing e‐government benchmarks and makes a range of recommendations on changes to the methodology of the EU e‐government benchmark. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

Benchmarking EU e‐government at the crossroads A framework for e‐government benchmark design and improvement

Download PDF
21 pages

Loading next page...
 
/lp/emerald-publishing/benchmarking-eu-e-government-at-the-crossroads-a-framework-for-e-C1nlAfKMgT
Publisher
Emerald Publishing
Copyright
Copyright © 2010 Emerald Group Publishing Limited. All rights reserved.
ISSN
1750-6166
DOI
10.1108/17506161011081336
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to offer insights and suggestions for the design of existing and future e‐government benchmarks. Design/methodology/approach – The paper presents several frameworks to structure the discussion of e‐government benchmark design based on a review of existing research and practice. Second, it provides an overview of relevant benchmarking activities including new insights on the European Union's (EU's) benchmarking activities. Finally, suggestions for the future design of the EU's benchmarking are made. Findings – The scope of prominent e‐government benchmarks is mostly on the supply/output side and a development stage model of a selection of government (online) services. Benchmarks follow underlying cause‐and‐effect frameworks. Capturing government transformation also remains a core challenge. To discuss the design of e‐government benchmarks, a three‐tier structure is proposed: guiding principles, benchmark methodology, and reporting and learning. Overall, governments around the globe are facing significant changes in the coming years which will shape their thinking on digital government in general and the priorities for benchmarking it in particular. Among others, these are the trade‐off between free market and regulation, demographic change and the information economy. Practical implications – The paper provides policy makers and consultants with a framework to approach and discuss e‐government benchmarks in general and the future design of the EU e‐government benchmark in particular. Originality/value – The paper analyzes existing e‐government benchmarks, presents a framework for designing e‐government benchmarks and makes a range of recommendations on changes to the methodology of the EU e‐government benchmark.

Journal

Transforming Government: People, Process and Policy – Emerald Publishing

Published: Oct 12, 2010

Keywords: Benchmarking; Government; Communication technologies; European Union; United Nations

References

  • Egovernment Leadership – Realizing the Vision
    Accenture
  • The New E‐government Equation: Ease, Engagement, Privacy and Protection
    Accenture
  • A critique of benchmarking and performance measurement – lead or lag?
    Anderson, K.; McAdam, R.
  • The curse of the benchmark: an assessment of the validity and value of egovernment comparisons
    Bannister, F.
  • United Nations Expert Group Meeting on Egovernment Readiness Index
    Bannister, F.
  • Why measure performance? Different purposes require different measures
    Behn, R.
  • Compared with what?
    Behn, R.
  • The data don't speak for themselves
    Behn, R.
  • The ‘digital natives’ debate: a critical review of the evidence
    Bennett, S.; Maton, K.; Kervin, L.
  • Balanced Egovernment
    Bertelsmann Foundation
  • Begix – Messung Von Egovernment/E‐Democracy – Hintergrundinformationen Zur Methode
    Bertelsmann Foundation
  • The open method of co‐ordination and new governance patterns in the EU
    Borras, S.; Jacobssen, K.
  • Benchmarking for Continuous Improvement in the Public Sector
    Bullivant, J.R.N.
  • The Quest for Electronic Government: A Defining Vision
    Caldow, J.
  • End‐user satisfaction and design features of public agencies
    Callahan, R.F.; Gilbert, G.R.
  • Europe – Online Availability of Public Services: How Is Europe Progressing?
    Capgemini
  • The User Challenge – Benchmarking the Supply of Online Public Services
    Capgemini
  • Egovernment Benchmark Method Paper – 8th Measurement
    Capgemini
  • Smarter, Faster, Better Egovernment
    Capgemini
  • Essential Guide to Qualitative Methods in Organizational Research
    Cassell, C.; Symon, G.
  • Benchmarking and measuring digital government: lessons from the EU experience
    Cattaneo, G.; Codagnone, C.; Gaspar, P.; Wauters, P.; Gareis, K.
  • Egovernment in the EU in the Next Decade: Vision and Challenges
    Centeno, C.; van Bavel, R.; Burgelman, J.C.
  • The measurement of intangible assets in public sector using scaling techniques
    Cinca, C.S.; Molinero, C.M.; Queiroz, A.B.
  • Benchmarking egovernment: tools, theory and practice
    Codagnone, C.; Trond, A.
  • Roadmapping Egovernment Research – Visions and Measures Towards Innovative Governments in 2020, eGovRTD2020 Project Consortium
  • Research Design: Qualitative, Quantitative, and Mixed Methods Approaches
    Creswell, J.W.
  • Towards objective benchmarking of electronic government: an inter‐country analysis
    Deng, H.
  • Prepare for the impact of the multi‐generational workforce!
    Dwyer, R.J.
  • The 2003 E‐readiness Rankings
    Economist Intelligence Unit
  • Involving Experts in the Process of National Policy Convergence
    European Commission
  • eEurope 2005: An Information Society for All
    European Commission