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Baldrige winners learn that quality really does pay

Baldrige winners learn that quality really does pay Reviews the current state of the US‐based Malcolm Baldrige National Quality Award scheme and poses the question: who wins as quality improves? Outlines a number of arguments for benefits to many stakeholders, and reviews figures from the National Institute of Standards and Technology (organizers of the awards) that demonstrate that quality has a financial pay‐off. This is done through a comparison of stock values of many winners over several years compared with industry performance norms, and suggests the evidence is clear: quality initiatives are an investment not an expense. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Baldrige winners learn that quality really does pay

Managing Service Quality , Volume 7 (2): 4 – Apr 1, 1997

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Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
0960-4529
DOI
10.1108/09604529710161423
Publisher site
See Article on Publisher Site

Abstract

Reviews the current state of the US‐based Malcolm Baldrige National Quality Award scheme and poses the question: who wins as quality improves? Outlines a number of arguments for benefits to many stakeholders, and reviews figures from the National Institute of Standards and Technology (organizers of the awards) that demonstrate that quality has a financial pay‐off. This is done through a comparison of stock values of many winners over several years compared with industry performance norms, and suggests the evidence is clear: quality initiatives are an investment not an expense.

Journal

Managing Service QualityEmerald Publishing

Published: Apr 1, 1997

Keywords: Baldrige Award; Investment; Performance; Quality

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