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Baldrige Winners

Baldrige Winners Profiles the winners of the 1991 Malcolm Baldrige National Quality Award, all of which were electronics firms and had another point in common, that of focusing on customer satisfaction. Defines the dominant factors for each companys success in the field of quality. Summarises the criteria used by Baldridge examiners in seven areas of the business leadership, information and analysis, strategic quality planning, human resources utilization, quality assurance, quality results and finally customer satisfaction. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789210034095
Publisher site
See Article on Publisher Site

Abstract

Profiles the winners of the 1991 Malcolm Baldrige National Quality Award, all of which were electronics firms and had another point in common, that of focusing on customer satisfaction. Defines the dominant factors for each companys success in the field of quality. Summarises the criteria used by Baldridge examiners in seven areas of the business leadership, information and analysis, strategic quality planning, human resources utilization, quality assurance, quality results and finally customer satisfaction.

Journal

The TQM MagazineEmerald Publishing

Published: Jan 1, 1992

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