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Authenticity and employee wellbeing with reference to emotional work: a review

Authenticity and employee wellbeing with reference to emotional work: a review In the service industry, there is an involvement of the human factor which comprises continuous interpersonal interactions. Sometimes, these interactions create incongruence between displayed and felt emotions which distract the employees from their authentic self and impair their well-being. This paper aims to made an attempt to review different studies to identify an association between authenticity at the workplace and employee well-being with reference to emotional work.Design/methodology/approachThe different studies have been reviewed mentioning the association between authenticity at the workplace and employee well-being with reference to emotional work published during the period of 1983–2020. The database which is used to identify and extract the research papers includes APA PycNET, Business Perspectives, Elsevier, Emerald Insight, Inderscience Publishers, SAGE, Taylor and Francis, etc. The keywords used for shortlisting the studies include employee well-being, emotional work, emotional dissonance, job satisfaction, surface acting, authenticity, burnout, authentic living, self-alienation.FindingsThe study has determined that emotional work influences the authenticity of an employee which further impacts the well-being of employees.Research limitations/implicationsThe present review would aid the researchers in explaining the relevance of authenticity at the workplace for enhancing the employee well-being specifically in emotional work settings.Social implicationsPromoting well-being at the workplace requires an action-oriented approach from the national level also. Hence, the present study may help in drawing inferences for framing well-being policies for employees at the national level.Originality/valueThe paper is amongst the few reviews which have analysed the substantial role of authenticity in the context of emotional work to improve employee well-being. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Mental Health and Social Inclusion Emerald Publishing

Authenticity and employee wellbeing with reference to emotional work: a review

Mehta, Poonam
Mental Health and Social Inclusion , Volume 25 (2): 13 – Jun 8, 2021
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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
2042-8308
eISSN
2042-8308
DOI
10.1108/mhsi-11-2020-0077
Publisher site
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Abstract

In the service industry, there is an involvement of the human factor which comprises continuous interpersonal interactions. Sometimes, these interactions create incongruence between displayed and felt emotions which distract the employees from their authentic self and impair their well-being. This paper aims to made an attempt to review different studies to identify an association between authenticity at the workplace and employee well-being with reference to emotional work.Design/methodology/approachThe different studies have been reviewed mentioning the association between authenticity at the workplace and employee well-being with reference to emotional work published during the period of 1983–2020. The database which is used to identify and extract the research papers includes APA PycNET, Business Perspectives, Elsevier, Emerald Insight, Inderscience Publishers, SAGE, Taylor and Francis, etc. The keywords used for shortlisting the studies include employee well-being, emotional work, emotional dissonance, job satisfaction, surface acting, authenticity, burnout, authentic living, self-alienation.FindingsThe study has determined that emotional work influences the authenticity of an employee which further impacts the well-being of employees.Research limitations/implicationsThe present review would aid the researchers in explaining the relevance of authenticity at the workplace for enhancing the employee well-being specifically in emotional work settings.Social implicationsPromoting well-being at the workplace requires an action-oriented approach from the national level also. Hence, the present study may help in drawing inferences for framing well-being policies for employees at the national level.Originality/valueThe paper is amongst the few reviews which have analysed the substantial role of authenticity in the context of emotional work to improve employee well-being.

Journal

Mental Health and Social Inclusion – Emerald Publishing

Published: Jun 8, 2021

Keywords: Job satisfaction; Well-being; Happiness; Emotional work; Authenticity at workplace

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