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Authentic appreciation creates a winning workforce

Authentic appreciation creates a winning workforce Purpose – Emphasizes the importance of keeping staff happy and feeling appreciated and reveals how best to do this. Design/methodology/approach – Shows what happens when employees do not feel valued and explains how best to correct this. Findings – Claims that when employees do not feel valued, staff dissatisfaction, tension in the office, more errors, poor customer service and higher staff turnover may follow. Practical implications – Describes how team members feel appreciated when appreciation is: communicated regularly; in the language and actions important to the recipient; delivered individually and is about him or her personally; and when the appreciation is viewed as being authentic. Social implications – Reveals that almost 80 per cent of people who quit their jobs cite not feeling valued as a key reason. Originality/value – Shows how communicating appreciation effectively can help to transform the workplace. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Resource Management International Digest Emerald Publishing

Authentic appreciation creates a winning workforce

Human Resource Management International Digest , Volume 23 (1): 3 – Jan 12, 2015

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0967-0734
DOI
10.1108/HRMID-12-2014-0161
Publisher site
See Article on Publisher Site

Abstract

Purpose – Emphasizes the importance of keeping staff happy and feeling appreciated and reveals how best to do this. Design/methodology/approach – Shows what happens when employees do not feel valued and explains how best to correct this. Findings – Claims that when employees do not feel valued, staff dissatisfaction, tension in the office, more errors, poor customer service and higher staff turnover may follow. Practical implications – Describes how team members feel appreciated when appreciation is: communicated regularly; in the language and actions important to the recipient; delivered individually and is about him or her personally; and when the appreciation is viewed as being authentic. Social implications – Reveals that almost 80 per cent of people who quit their jobs cite not feeling valued as a key reason. Originality/value – Shows how communicating appreciation effectively can help to transform the workplace.

Journal

Human Resource Management International DigestEmerald Publishing

Published: Jan 12, 2015

There are no references for this article.