Purpose – The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach – This investigation uses case studies. Findings – The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study. Originality/value – The model allowed the authors to diagnose organizations’ current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed.
Business Process Management Journal – Emerald Publishing
Published: Jul 6, 2015
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