The purpose of this paper is to examine aspects of measuring the impact of new innovations in Finnish libraries.Design/methodology/approachAlong with the change of paradigm of libraries’ ways of action toward more networked and with the developing of new innovative services, new evaluation methods and indicators will be needed to show the value and impact of the operation of these services.FindingsTo measure the impact of services produced by the networking of several organizations and the added value perceived by the patrons, new methods of impact assessment are needed, as well as change in the way of thinking.Originality/valueIn the libraries, there is only a little if at all discussion about the need and means of showing the results, impact and value of the library services to their clientele, their frame organizations or the society. This is the first article to examine aspects of measuring the impact of new innovations in Finnish libraries.
Library Management – Emerald Publishing
Published: Mar 5, 2019
Keywords: Performance indicators; Impact assessment; ISO 11620; ISO 16439; ISO 18461; Net promoter score