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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 1754-2731
- DOI
- 10.1108/TQM-08-2013-0094
- Publisher site
- See Article on Publisher Site
Abstract
Purpose – The purpose of this paper is to propose the adaptation of Michael Porter's Value Chain as part of a total value and performance-based framework to help identify and prioritize process improvement projects. Design/methodology/approach – This paper developed a framework and then applied it by using a notional company's performance numbers. Findings – The proposed framework can be easily applied to a real-world business setting by using the methodology proposed. The author used basic Microsoft Excel skills to perform this work. Practical implications – This paper's’ strength is that it provides business managers and quality improvement practitioners a viable and straight forward method to identify and prioritize their improvement efforts. Originality/value – This paper is original in its concept. It takes and established framework and it applies it to a process improvement application.
Journal
The TQM Journal – Emerald Publishing
Published: Oct 7, 2014