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Are the cultures required to attain ISO 9000 and total quality management mutually exclusive?

Are the cultures required to attain ISO 9000 and total quality management mutually exclusive? Attempts to show that, while ISO 9000 is part of total quality management, the organizational culture that is suited to ISO 9000 is not suited to the other aspects that make up total quality. Total quality is a balance between these factors such that, if the pull in one direction is too strong, the balance will be lost. Finally, contends that it is the inherent strength or inflexibility of the registration that has contributed to the failure of so many total quality initiatives. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Are the cultures required to attain ISO 9000 and total quality management mutually exclusive?

Training for Quality , Volume 4 (2): 5 – Jun 1, 1996

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Publisher
Emerald Publishing
Copyright
none
ISSN
0968-4875
DOI
10.1108/09684879610122223
Publisher site
See Article on Publisher Site

Abstract

Attempts to show that, while ISO 9000 is part of total quality management, the organizational culture that is suited to ISO 9000 is not suited to the other aspects that make up total quality. Total quality is a balance between these factors such that, if the pull in one direction is too strong, the balance will be lost. Finally, contends that it is the inherent strength or inflexibility of the registration that has contributed to the failure of so many total quality initiatives.

Journal

Training for QualityEmerald Publishing

Published: Jun 1, 1996

Keywords: ISO 9000; Corporate culture; Quality; Success; TQM

References