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Are healthy and successful organizations working accordingly to quality management?

Are healthy and successful organizations working accordingly to quality management? Purpose – The purpose of this paper is to examine whether healthy and successful organizations are working accordingly to Quality Management. The purpose is also to describe in more detail how they are working. Design/methodology/approach – Three Swedish organizations that have shown excellence in leadership, internal partnership, working environment and profitability have been examined, to find out what methodologies they have used for their success. To discover whether these healthy and successful organizations are working accordingly to Quality Management, Deming's 14‐point list has been used as an analytical tool. Findings – Identified methodologies used by the healthy and successful organizations are described. Viewed in the light of the analysis, a relationship between the three examined healthy and successful organizations and Quality Management is indicated. Practical implications – Working with the methodologies described here, the three organizations have improved co‐worker health. Other organizations could probably adopt the identified and described methodologies to improve the health of their co‐workers and effectiveness in the organization. Originality/value – Concerning the performance evaluation and the continuous improvement component in Quality Management, substantial contributions could be made to the health area by applying the tools that the quality area have used over a considerable period to improve the quality outcomes. Quality and health aspects have common success factors, and a focus on high quality could be seen as being positive for health outcomes. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Workplace Health Management Emerald Publishing

Are healthy and successful organizations working accordingly to quality management?

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Publisher
Emerald Publishing
Copyright
Copyright © 2009 Emerald Group Publishing Limited. All rights reserved.
ISSN
1753-8351
DOI
10.1108/17538350910993430
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to examine whether healthy and successful organizations are working accordingly to Quality Management. The purpose is also to describe in more detail how they are working. Design/methodology/approach – Three Swedish organizations that have shown excellence in leadership, internal partnership, working environment and profitability have been examined, to find out what methodologies they have used for their success. To discover whether these healthy and successful organizations are working accordingly to Quality Management, Deming's 14‐point list has been used as an analytical tool. Findings – Identified methodologies used by the healthy and successful organizations are described. Viewed in the light of the analysis, a relationship between the three examined healthy and successful organizations and Quality Management is indicated. Practical implications – Working with the methodologies described here, the three organizations have improved co‐worker health. Other organizations could probably adopt the identified and described methodologies to improve the health of their co‐workers and effectiveness in the organization. Originality/value – Concerning the performance evaluation and the continuous improvement component in Quality Management, substantial contributions could be made to the health area by applying the tools that the quality area have used over a considerable period to improve the quality outcomes. Quality and health aspects have common success factors, and a focus on high quality could be seen as being positive for health outcomes.

Journal

International Journal of Workplace Health ManagementEmerald Publishing

Published: Sep 25, 2009

Keywords: Quality Management; Leadership; Research methods; Performance management; Management effectiveness

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