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Management
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2000 MCB UP Ltd. All rights reserved.
- ISSN
- 0959-6119
- DOI
- 10.1108/09596110010305172
- Publisher site
- See Article on Publisher Site
Abstract
Good managerial ethical standards are important and necessary in the hospitality industry. The costs of a poor ethical environment are high. Employee attitude surveys were used to determine the prevailing ethical environment of Croatia’s hotel industry. Results recommend its immediate improvement: the dominating self‐centred managerial style has to develop a more biased pro‐social behaviour. Methodology developed for this research is suitable for wider application in other transitional countries.
Journal
International Journal of Contemporary Hospitality Management – Emerald Publishing
Published: Feb 1, 2000
Keywords: Croatia; Hotel industry; Ethics