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Approaches to business process analysis: a review

Approaches to business process analysis: a review Managing processes with the aim of improving them necessarily requires both analysis and critical evaluation of organizational practice. This article takes up the theme of business process analysis with the aim of highlighting and comparing alternative techniques and approaches. Four approaches have been identified: action analysis, process mapping, co-ordination analysis and social grammar analysis. An interpretative model of the fundamental differences between these approaches is proposed. This paper discusses both the limits and the possibilities offered by each approach and concludes with a reflection on the problem of integrating diverse analytical perspectives. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Approaches to business process analysis: a review

Business Process Management Journal , Volume 6 (2): 14 – May 1, 2000

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
1463-7154
DOI
10.1108/14637150010321277
Publisher site
See Article on Publisher Site

Abstract

Managing processes with the aim of improving them necessarily requires both analysis and critical evaluation of organizational practice. This article takes up the theme of business process analysis with the aim of highlighting and comparing alternative techniques and approaches. Four approaches have been identified: action analysis, process mapping, co-ordination analysis and social grammar analysis. An interpretative model of the fundamental differences between these approaches is proposed. This paper discusses both the limits and the possibilities offered by each approach and concludes with a reflection on the problem of integrating diverse analytical perspectives.

Journal

Business Process Management JournalEmerald Publishing

Published: May 1, 2000

Keywords: Modelling; Process management

References