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Applying TQM to the construction industry

Applying TQM to the construction industry Purpose – The purpose of this paper is to define the quality and productivity problems, and improvement opportunities that face the construction industry today. Design/methodology/approach – The authors conducted interviews and surveys plus they researched pertinent literature to come to their findings. Findings – The paper concludes that there is a lack of good research for improved approaches and that construction work is considered an undesirable profession. It also concludes that there has been a slow change over from quality control (QC) to total quality management (TQM). Research limitations/implications – The research for this paper was limited to surveys and interviews conducted in the USA. Practical implications – The paper concludes that improved quality and productivity is needed to eliminate high levels of waste in the construction industry. Originality/value – The paper defines construction problems as they exist today. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Journal Emerald Publishing

Applying TQM to the construction industry

The TQM Journal , Volume 24 (4): 11 – Jun 8, 2012

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Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
1754-2731
DOI
10.1108/17542731211247373
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to define the quality and productivity problems, and improvement opportunities that face the construction industry today. Design/methodology/approach – The authors conducted interviews and surveys plus they researched pertinent literature to come to their findings. Findings – The paper concludes that there is a lack of good research for improved approaches and that construction work is considered an undesirable profession. It also concludes that there has been a slow change over from quality control (QC) to total quality management (TQM). Research limitations/implications – The research for this paper was limited to surveys and interviews conducted in the USA. Practical implications – The paper concludes that improved quality and productivity is needed to eliminate high levels of waste in the construction industry. Originality/value – The paper defines construction problems as they exist today.

Journal

The TQM JournalEmerald Publishing

Published: Jun 8, 2012

Keywords: TQM; Construction industry; Quality management; Total quality management

References

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