Applying QFD in the clothing manufacturing sector: a case study on improving a distance‐learning program in Hong Kong

Applying QFD in the clothing manufacturing sector: a case study on improving a... This paper describes a project which uses the quality-function-deployment technique to improve a distance-learning program, operated by a government training organization in Hong Kong, for junior staff in the clothing-manufacturing industry. The scope of this study is twofold: it identifies 12 appropriate study modules for modifying the course content; and it identifies the kinds of supporting services which help students to study the course. An evaluation is made of the existing study modules and supporting services that are identified as successful. Suggestions are made regarding bridging the gap between importance and satisfaction for some of the important quality dimensions. The methodology attempts to translate customers' voices into various design features of the products and services in order to prepare the course for continuous improvement. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managerial Auditing Journal Emerald Publishing

Applying QFD in the clothing manufacturing sector: a case study on improving a distance‐learning program in Hong Kong

Managerial Auditing Journal, Volume 17 (1/2): 6 – Feb 1, 2002

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Publisher
Emerald Publishing
Copyright
Copyright © 2002 MCB UP Ltd. All rights reserved.
ISSN
0268-6902
DOI
10.1108/02686900210412298
Publisher site
See Article on Publisher Site

Abstract

This paper describes a project which uses the quality-function-deployment technique to improve a distance-learning program, operated by a government training organization in Hong Kong, for junior staff in the clothing-manufacturing industry. The scope of this study is twofold: it identifies 12 appropriate study modules for modifying the course content; and it identifies the kinds of supporting services which help students to study the course. An evaluation is made of the existing study modules and supporting services that are identified as successful. Suggestions are made regarding bridging the gap between importance and satisfaction for some of the important quality dimensions. The methodology attempts to translate customers' voices into various design features of the products and services in order to prepare the course for continuous improvement.

Journal

Managerial Auditing JournalEmerald Publishing

Published: Feb 1, 2002

Keywords: Clothing industry; Distance learning; Kaizen; Hong Kong

References

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