PurposeThe purpose of this paper is threefold: first, to present a structural competency model; second, to remark new criteria for personnel selection in Industry 4.0 environment; and third, to contribute to the operations management literature by focusing on recruitment process in Industry 4.0 environment and supporting human resources activities with Industry 4.0 related criteria and point out a new research field in Industry 4.0.Design/methodology/approachFuzzy DEMATEL has been used in the implementation. The study is conducted in a high-tech firm, which has started to modify its processes according to Industry 4.0, and introduces a new specific department that is responsible of this transformation. In total, 11 personnel selection criteria were presented and then assessed by experts through a fuzzy linguistic scale. Both importance order and causal relation between criteria are presented at the end of the study.FindingsAccording to the results, the most important criteria in the selected firm are the ability of dealing with complexity and problem solving, thinking in overlapping process, and flexibility to adapt new roles and work environments. While cause group includes criteria such as knowledge on IT and production technologies, awareness of IT security and data protection, and ability of fault and error recovery, effect group includes flexibility to adapt new roles and work environments, organizational and processual understanding, and the ability to interact with modern interfaces.Practical implicationsAnalytical thinking and system approach are the key topics for new supporting personnel selection criteria, which lead to the need for the skills and qualifications in decision making and process management. Results of the cause group criteria also indicate the importance of technical abilities such as coding, IT security and human-machine interfaces. On the other hand, effect group of the study emphasizes on the flexibility and interdisciplinary working structure that suggests the suitability of matrix organization in the companies which follow the Industry 4.0 trends. Moreover, team work comes forward as another key concept for organizations transforming to Industry 4.0.Originality/valueThe originality of this study appears on modeling of a competency structural model for Workforce 4.0 which is proposed as a road map, including the suggested set of related criteria and the fuzzy MCDM-based methodology for companies which alter their organizations according to Industry 4.0.
Journal of Enterprise Information Management – Emerald Publishing
Published: Oct 8, 2018
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera