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An introduction to unified communications: challenges and opportunities

An introduction to unified communications: challenges and opportunities The proliferation of personal information devices such as home computers, mobile phones and digital organizers coupled with the rise of new mediums such as e‐mail and the World wide web have forever altered the way in which information consumers work and play. These fragmented information channels often result in inefficient working patterns as users switch from device to device and between media. The convergence of the analog and digital infrastructure has facilitated the introduction of new technologies and information products. Loosely termed “unified communications” or “unified messaging”, these new information technologies begin to address the technical challenges of convergence. However, in a nascent state, the introduction of new technology can create new challenges as information consumers must change the way they work and potentially break bad information‐seeking habits. This article details the conceptual and technical issues around integrated communications. For the forward thinking researcher or practitioner these challenges can create significant opportunity. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Aslib Proceedings: New Information Perspectives Emerald Publishing

An introduction to unified communications: challenges and opportunities

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References (4)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0001-253X
DOI
10.1108/00012530410560904
Publisher site
See Article on Publisher Site

Abstract

The proliferation of personal information devices such as home computers, mobile phones and digital organizers coupled with the rise of new mediums such as e‐mail and the World wide web have forever altered the way in which information consumers work and play. These fragmented information channels often result in inefficient working patterns as users switch from device to device and between media. The convergence of the analog and digital infrastructure has facilitated the introduction of new technologies and information products. Loosely termed “unified communications” or “unified messaging”, these new information technologies begin to address the technical challenges of convergence. However, in a nascent state, the introduction of new technology can create new challenges as information consumers must change the way they work and potentially break bad information‐seeking habits. This article details the conceptual and technical issues around integrated communications. For the forward thinking researcher or practitioner these challenges can create significant opportunity.

Journal

Aslib Proceedings: New Information PerspectivesEmerald Publishing

Published: Oct 1, 2004

Keywords: Communications; Technologies led strategy

There are no references for this article.