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An information systems perspective of supply chain tool compatibility: the roles of technology fit and relationships

An information systems perspective of supply chain tool compatibility: the roles of technology... Among the primary tools of collaborative commerce are information technologies that are designed to improve flows along the supply chain. However, supply chain management software is not providing organizations with all its potential benefits. This study looks at three information technologies (i.e. group decision support systems, EDI and e‐commerce) that can be used to improve information flows and the factors that affect their adoption and use. These factors are divided into those related to the information technology itself and those related to maintaining the relationships that are important in managing supply chain linkages. Factors related to the technology fit such as return on investment, fit with users' needs, affordability of the technology and ability to secure the technology were found to be important in the use of these tools. The ability to secure SCM technologies currently appears to substitute for some level of trust from an information systems perspective. In the case of the most mature technology (i.e. EDI), the results show that trust is related to fit with user needs. The implications of these findings for managers who wish to adopt and implement these SCM tools are discussed. Further study of these factors is suggested, particularly as SCM tools become increasingly more collaborative. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

An information systems perspective of supply chain tool compatibility: the roles of technology fit and relationships

Business Process Management Journal , Volume 10 (3): 14 – Jun 1, 2004

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References (25)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1463-7154
DOI
10.1108/14637150410539713
Publisher site
See Article on Publisher Site

Abstract

Among the primary tools of collaborative commerce are information technologies that are designed to improve flows along the supply chain. However, supply chain management software is not providing organizations with all its potential benefits. This study looks at three information technologies (i.e. group decision support systems, EDI and e‐commerce) that can be used to improve information flows and the factors that affect their adoption and use. These factors are divided into those related to the information technology itself and those related to maintaining the relationships that are important in managing supply chain linkages. Factors related to the technology fit such as return on investment, fit with users' needs, affordability of the technology and ability to secure the technology were found to be important in the use of these tools. The ability to secure SCM technologies currently appears to substitute for some level of trust from an information systems perspective. In the case of the most mature technology (i.e. EDI), the results show that trust is related to fit with user needs. The implications of these findings for managers who wish to adopt and implement these SCM tools are discussed. Further study of these factors is suggested, particularly as SCM tools become increasingly more collaborative.

Journal

Business Process Management JournalEmerald Publishing

Published: Jun 1, 2004

Keywords: Electronic data interchange; Electronic commerce; Supply chain management; Trust

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