An exploratory survey of the SADC e‐government web sites

An exploratory survey of the SADC e‐government web sites Purpose – This paper aims to evaluate selected Southern African Development Community (SADC) governments' web sites with regard to their language, content, currency, interactivity, and visibility. Design/methodology/approach – The study adopted both content analysis and link analysis methods. Findings – The findings show that all the SADC member states surveyed had web sites, whose statuses were at diverse development stages. The majority of the web sites were written in English while a few were bilingual and one was multilingual. Most of the web sites did not provide their dates of copyright or update. The majority of the web sites had government publications such as constitution, government reports, national development plans, and annual budgets. Only a few had information on parliamentary and presidential elections. Most web sites lacked vital statistics, calendars of forthcoming events, and facilities for feedback. Furthermore, the web sites varied with regard to their levels of interactivity and visibility. Research limitations/implications – The survey was limited to English speaking SADC countries and some French‐speaking countries whose web sites had an English version. Originality/value – The findings of this exploratory study may be used to help improve the design and development of government web sites in SADC and other countries in the Sub‐Saharan Africa. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Library Review Emerald Publishing

An exploratory survey of the SADC e‐government web sites

Library Review, Volume 60 (5): 11 – May 24, 2011

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0024-2535
DOI
10.1108/00242531111135317
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to evaluate selected Southern African Development Community (SADC) governments' web sites with regard to their language, content, currency, interactivity, and visibility. Design/methodology/approach – The study adopted both content analysis and link analysis methods. Findings – The findings show that all the SADC member states surveyed had web sites, whose statuses were at diverse development stages. The majority of the web sites were written in English while a few were bilingual and one was multilingual. Most of the web sites did not provide their dates of copyright or update. The majority of the web sites had government publications such as constitution, government reports, national development plans, and annual budgets. Only a few had information on parliamentary and presidential elections. Most web sites lacked vital statistics, calendars of forthcoming events, and facilities for feedback. Furthermore, the web sites varied with regard to their levels of interactivity and visibility. Research limitations/implications – The survey was limited to English speaking SADC countries and some French‐speaking countries whose web sites had an English version. Originality/value – The findings of this exploratory study may be used to help improve the design and development of government web sites in SADC and other countries in the Sub‐Saharan Africa.

Journal

Library ReviewEmerald Publishing

Published: May 24, 2011

Keywords: Communication technologies; Worldwide web; Developing countries; Sub‐Saharan Africa

References

  • Benchmarking: a tool for web site evaluation and improvement
    Misic, M.M.; Johnson, K.L.
  • The evolution of e‐government among municipalities: rhetoric or reality?
    Moon, M.
  • Relationship between links to journal web sites and impact factors
    Vaughan, L.; Hysen, K.

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