An exploration of the inside‐out model: e‐commerce integration in UK SMEs

An exploration of the inside‐out model: e‐commerce integration in UK SMEs Organisational integration is being heralded as a critical "dynamic capability" and is seen as an important strategic issue for firms in the future. This study seeks to explore this issue in the specific context of e-commerce and information system integration, by considering the model proposed by Poon and Swatman, in the case of small- and medium-sized enterprises (SMEs) in the UK. Poon and Swatman propose that the model of business transformation enabled by traditional IT turns "inside out" when applied to the e-commerce domain. Their model suggests a hierarchy of levels of e-commerce integration. At the lowest level firms develop inter-organisational systems. At the next level they undertake limited integration with existing internal systems, and only at the highest level do they achieve full internal integration. The study, which was carried out by a mailed questionnaire, found that the proposed model is indeed valid. Three distinct groups of firms are identified that correspond to the hierarchical levels proposed in the model. The benefits realised by the firms were found to increase with increasing integration, but the level of process change required was found to be independent of the level of integration. Contextual variables, such as industry sector and organisational size, are explored for firms at the three different levels of integration. Developments of the Poon and Swatman model are suggested. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Small Business and Enterprise Development Emerald Publishing

An exploration of the inside‐out model: e‐commerce integration in UK SMEs

Loading next page...
 
/lp/emerald-publishing/an-exploration-of-the-inside-out-model-e-commerce-integration-in-uk-7PeqeAJcR3
Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
1462-6004
DOI
10.1108/14626000310489691
Publisher site
See Article on Publisher Site

Abstract

Organisational integration is being heralded as a critical "dynamic capability" and is seen as an important strategic issue for firms in the future. This study seeks to explore this issue in the specific context of e-commerce and information system integration, by considering the model proposed by Poon and Swatman, in the case of small- and medium-sized enterprises (SMEs) in the UK. Poon and Swatman propose that the model of business transformation enabled by traditional IT turns "inside out" when applied to the e-commerce domain. Their model suggests a hierarchy of levels of e-commerce integration. At the lowest level firms develop inter-organisational systems. At the next level they undertake limited integration with existing internal systems, and only at the highest level do they achieve full internal integration. The study, which was carried out by a mailed questionnaire, found that the proposed model is indeed valid. Three distinct groups of firms are identified that correspond to the hierarchical levels proposed in the model. The benefits realised by the firms were found to increase with increasing integration, but the level of process change required was found to be independent of the level of integration. Contextual variables, such as industry sector and organisational size, are explored for firms at the three different levels of integration. Developments of the Poon and Swatman model are suggested.

Journal

Journal of Small Business and Enterprise DevelopmentEmerald Publishing

Published: Sep 1, 2003

Keywords: Small‐ to medium‐sized enterprises; Systems engineering; United Kingdom

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off