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John Pettit, Bobby Vaught (1984)
Self-Actualization and Interpersonal Capability in OrganizationsJournal of Business Communication, 21
Jerry Koehler, Karl Anatol, Ronald Applbaum (1976)
Organizational Communication: Behavioral Perspectives
L. Porter, E. Lawler, J. Hackman (1986)
Behavior in Organizations
C. Argyris, R. Harrison (1962)
Interpersonal competence and organizational effectivenessAmerican Sociological Review, 27
Communicating with subordinates in a helpful and empathic manner is a skill often needed by supervisors in organisations. A model is outlined here which discusses subordinateoriented communication at five levels of effectiveness. A supervisory training programme is also discussed emphasising the use of role playing in teaching effective and empathic communication responses. And finally, various training techniques are suggested which will help the trainee supervisor in implementing the concepts learned into actual practice Pre and posttest scores from a recent training programme are presented and discussed.
Leadership & Organization Development Journal – Emerald Publishing
Published: Jun 1, 1988
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