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AN EXPERIENTIAL APPROACH TO TEACHING INTERPERSONAL COMMUNICATION

AN EXPERIENTIAL APPROACH TO TEACHING INTERPERSONAL COMMUNICATION Communicating with subordinates in a helpful and empathic manner is a skill often needed by supervisors in organisations. A model is outlined here which discusses subordinateoriented communication at five levels of effectiveness. A supervisory training programme is also discussed emphasising the use of role playing in teaching effective and empathic communication responses. And finally, various training techniques are suggested which will help the trainee supervisor in implementing the concepts learned into actual practice Pre and posttest scores from a recent training programme are presented and discussed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Leadership & Organization Development Journal Emerald Publishing

AN EXPERIENTIAL APPROACH TO TEACHING INTERPERSONAL COMMUNICATION

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References (4)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0143-7739
DOI
10.1108/eb053649
Publisher site
See Article on Publisher Site

Abstract

Communicating with subordinates in a helpful and empathic manner is a skill often needed by supervisors in organisations. A model is outlined here which discusses subordinateoriented communication at five levels of effectiveness. A supervisory training programme is also discussed emphasising the use of role playing in teaching effective and empathic communication responses. And finally, various training techniques are suggested which will help the trainee supervisor in implementing the concepts learned into actual practice Pre and posttest scores from a recent training programme are presented and discussed.

Journal

Leadership & Organization Development JournalEmerald Publishing

Published: Jun 1, 1988

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