Access the full text.
Sign up today, get DeepDyve free for 14 days.
Vincent Tinto (1975)
Dropout from Higher Education: A Theoretical Synthesis of Recent ResearchReview of Educational Research, 45
L. Petruzzellis, A. D’Uggento, S. Romanazzi (2006)
STUDENT SATISFACTION AND QUALITY OF SERVICE IN ITALIAN UNIVERSITIESManaging Service Quality, 16
Rodney Arambewela, John Hall, Segu Zuhair (2006)
Postgraduate International Students from Asia: Factors Influencing SatisfactionJournal of Marketing for Higher Education, 15
L. Mai (2005)
A Comparative Study Between UK and US: The Student Satisfaction in Higher Education and its Influential FactorsJournal of Marketing Management, 21
Paul Umbach, Stephen Porter (2001)
How Do Academic Departments Impact Student Satisfaction? Understanding the Contextual Effects of DepartmentsResearch in Higher Education, 43
Scott Forrester (2006)
An Examination of the Factors Contributing to Student Satisfaction with their Overall Academic ExperienceSCHOLE: A Journal of Leisure Studies and Recreation Education, 21
H. Alves, Mário Raposo (2007)
Conceptual Model of Student Satisfaction in Higher EducationTotal Quality Management & Business Excellence, 18
Dwayne Gremler, Michael McCollough (2002)
Student Satisfaction Guarantees: An Empirical Examination of Attitudes, Antecedents, and ConsequencesJournal of Marketing Education, 24
A. Astin (1999)
Student involvement: A developmental theory for higher education.Journal of College Student Personnel, 25
J. Douglas, R. McClelland, John Davies (2008)
The development of a conceptual model of student satisfaction with their experience in higher educationQuality Assurance in Education, 16
C. Schertzer, S. Schertzer (2004)
Student Satisfaction and Retention: A Conceptual ModelJournal of Marketing for Higher Education, 14
F. Mavondo, Y. Tsarenko, M. Gabbott (2004)
International and Local Student Satisfaction: Resources and Capabilities PerspectiveJournal of Marketing for Higher Education, 14
E. Thomas, N. Galambos (2002)
What Satisfies Students? Mining Student-Opinion Data with Regression and Decision Tree AnalysisResearch in Higher Education, 45
(2001)
Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research
R. Nasser, B. Khoury, K. Abouchedid (2008)
University students' knowledge of services and programs in relation to satisfaction: A case study of a private university in LebanonQuality Assurance in Education, 16
T. Saenz, G. Marcoulides, E. Junn, R. Young (1999)
The Relationship between College Experience and Academic Performance among Minority Students.International Journal of Educational Management, 13
J. Wiers-Jenssen, B. Stensaker, J. Grøgaard (2002)
Student Satisfaction: Towards an empirical deconstruction of the conceptQuality in Higher Education, 8
A. Astin (1999)
Involvement in Learning Revisited: Lessons We Have Learned.Journal of College Student Development, 40
Purpose – The purpose of this paper is to investigate factors that affect student satisfaction in college environment in Armenian Higher Educational Institutions (AHEIs). Design/methodology/approach – This study used an ex-post facto , non-experimental approach to investigate factors that affected student satisfaction in college environment in AHEIs. Data were collected through a self-reported questionnaire from students in nine public and three private institutions located in different rural and urban areas of Armenia. The sample consisted of 372 respondents from 12 institutions that geographically covered the whole country in order to have a comparatively complete picture. Factors investigated in relation to student satisfaction included: demographics, faculty services, academic experience, students support facilities, campus life, and social integration. Findings – The Statistical Package for the Social Sciences software was used to analyze the data. Results of ANOVA indicated significant main effects for a number of demographic variables and student satisfaction. Multiple regression analysis indicated relationship between a number of selected satisfaction measurement dimensions and overall student satisfaction. This study was the first attempt to investigate factors that influence student satisfaction in college environment in Armenia. Research limitations/implications – Based on the findings of the study, recommendations were made to AHEIs for their consideration when addressing the needs of their students and any needed support services. Originality/value – This study was the first attempt to investigate factors that influence student satisfaction in college environment in Armenia.
International Journal of Educational Management – Emerald Publishing
Published: Mar 9, 2015
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.